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Ultrefina Return Policy

At Ultrefina, we take pride in offering premium water filtration equipment—and we want you to be completely satisfied with your purchase. This return policy outlines our procedures regarding returns, refunds, and exchanges. Please review it carefully.

1. Return Eligibility

  • Timeframe: You may request a return, exchange, or refund within 30 days of your purchase.

  • Condition: To be eligible for a return, items must be unused, in the same condition in which you received them, and in the original packaging.

  • Exclusions: Some products, such as opened filter cartridges or custom orders, may not be eligible for return unless otherwise stated.

2. Return Process

  • Step 1: Initiate a Return Request: Contact our customer support by emailing info@ultrefina.com or calling +1 647-628-2828. Please provide your order number and a brief explanation of the reason for your return.

  • Step 2: Receive Return Authorization: Once your return request is reviewed and approved, we will issue you a Return Authorization Number (URA#). This number must be included with your returned package.

  • Step 3: Shipping Your Return: Please securely package the item(s) and include any accessories or documentation that came with it. For defective or incorrectly shipped items, we may provide a prepaid return shipping label. If the return is due to a change of mind, the customer will be responsible for return shipping costs.

3. Refund Process

  • Inspection: Once we receive your return, our team will inspect the package to ensure the product meets our return criteria.

  • Approval and Processing: Upon successful inspection, we will notify you via email and process your refund. The refund will be applied to the original method of payment. Please note that processing times may vary depending on your bank or credit card issuer.

4. Exchanges or Repairs

  • Exchanges: If you prefer to exchange a product (for example, due to a defect or sizing issue), please follow the same process as a return. After the return is approved, we will work with you to exchange the product.

  • Repairs: For issues that can be remedied, we may offer repair services instead of a full return or exchange. Our technical team will assess the situation and provide the best solution based on the product’s condition.

5. Our 100% Satisfaction Guarantee

If Ultrefina equipment does not perform as designed within 30 days of your purchase, we will remove the system and refund you the purchase price. This guarantee underscores our commitment to quality and customer satisfaction. Please note that this guarantee applies only to issues related to equipment performance and is subject to verification by our technical team .

6. Additional Information

  • Non-Returnable Items: Products that have been opened, improperly installed, misused, or damaged by the customer may not be eligible for return or may incur a restocking fee.

  • Legal Rights: This policy is provided in addition to your statutory rights as a consumer and does not affect any rights you may have under relevant consumer protection legislation.

  • Modifications: Ultrefina reserves the right to amend this return policy at any time. Changes will be posted on our website and will become effective immediately upon posting.

7. Contact Us

For questions regarding returns, exchanges, refunds, or any other aspect of our policy, please contact our customer service team at:

We appreciate your business and are committed to ensuring that your experience with Ultrefina remains positive from purchase through product performance.

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