Ultrefina Canada Corp.
Privacy Policy
Effective Date: July 2, 2026
Ultrefina Canada Corp. ("Ultrefina", "we", "our", or "us") is committed to protecting your privacy and safeguarding the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website at www.ultrefina.com (the "Website"), contact us, purchase our products or services, or otherwise interact with us.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with our Website, we may collect the following categories of information.
Personal Information
Personal information may include:
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Name
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Email address
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Telephone number
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Mailing or service address
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Company name (if applicable)
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Information you provide through contact forms
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Product inquiries
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Warranty requests
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Service requests
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Customer support communications
Providing personal information is voluntary. However, certain information may be required in order for us to respond to your inquiries or provide requested products or services.
Information Collected Automatically
When you visit our Website, certain technical information may be collected automatically, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Referring website
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Pages visited
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Time and duration of visits
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Clickstream data
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General geographic location derived from IP address
This information helps us improve the performance, functionality, and security of our Website.
How We Use Your Information
We use personal information to:
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Respond to inquiries
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Provide quotations
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Process orders
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Deliver products and services
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Schedule installations or service appointments
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Process warranty requests
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Provide customer support
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Improve our Website and user experience
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Maintain website security
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Detect fraud or misuse
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Comply with legal obligations
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Send product updates, newsletters, promotions, or marketing communications where permitted by law or where consent has been obtained
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us directly.
Cookies and Similar Technologies
Our Website uses cookies and similar technologies to improve user experience and analyze Website performance.
Cookies may be used to:
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Remember user preferences
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Maintain website functionality
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Analyze visitor traffic
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Improve Website performance
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Measure marketing effectiveness
You may disable cookies through your browser settings. However, some Website features may not function properly if cookies are disabled.
Analytics
We may use third-party analytics providers, including Google Analytics, to understand how visitors use our Website.
These services may collect information such as:
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IP address
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Browser information
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Device information
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Website interactions
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Session duration
Google Analytics may use cookies and similar technologies.
You can learn more about how Google processes information by visiting:
https://policies.google.com/privacy
You may also opt out of Google Analytics by installing Google's browser add-on:
Sharing Personal Information
We do not sell, rent, or trade your personal information.
We may disclose your personal information to trusted third parties only when necessary to operate our business, including:
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Payment processors
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Shipping providers
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Installation contractors
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IT service providers
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Website hosting providers
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Customer relationship management (CRM) providers
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Marketing service providers
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Analytics providers
These service providers are contractually required to protect your information and may only use it for the services they provide on our behalf.
Legal Discloure
We may disclose personal information where required or permitted by applicable law, including:
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To comply with legal obligations
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To respond to lawful requests from government authorities
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To protect our legal rights
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To investigate fraud or unlawful activity
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To enforce our Terms and Conditions
Data Retention
We retain personal information only for as long as necessary to:
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Fulfill the purposes for which it was collected
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Comply with legal, accounting, warranty, and tax obligations
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Resolve disputes
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Enforce our agreements
When personal information is no longer required, it is securely deleted or anonymized.
Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Although we strive to use industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
International Data Processing
Some of our service providers may store or process personal information outside Canada.
Where this occurs, your information may become subject to the laws of the jurisdiction in which it is processed. We take reasonable steps to ensure appropriate safeguards are in place when information is transferred to third-party service providers.
Your Privacy Rights
Subject to applicable law, you may have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Withdraw consent where processing is based on consent
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Request deletion of personal information where legally permitted
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Ask questions regarding our privacy practices
Requests may be submitted using the contact information provided below.
Children's Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.
Thirty-Party Websites
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective immediately upon posting on this page unless otherwise stated.
The "Effective Date" at the top of this Privacy Policy indicates the date of the latest revision.
Where required by law, we will provide notice of material changes by email or through a prominent notice on our Website.
Your continued use of the Website after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact:
Ultrefina Canada Corp.
Website: www.ultrefina.com
Email: info@ultrefina.com
Telephone: + 1 647-628-2828
Mailing Address: 90 Elmers Lane, King City, ON L7B 0P5
Consent
By using our Website or voluntarily providing personal information to Ultrefina Canada Corp., you consent to the collection, use, and disclosure of your information as described in this Privacy Policy, subject to applicable privacy legislation.
Last updated: July, 02, 2026